IVR Number 2021 APP - ANDROID MOBILE APK DOWNLOAD

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Wednesday, April 28, 2021

IVR Number 2021 APP

 How Virtual IVR Number Works With Ziffy Cloud Telephony?

 Ziffy not only just provide the Virtual number but also enables your business number with an IVRS (Interactive Voice Response System) along with the scalability and redundancy of very high end telephony infrastructure worth lakhs of Rupees in just few hundred Rupees billed on monthly basis.

 When you use a simple mobile number as your business number then you miss the intelligent IVR system and it is prone to loose many business calls for the reasons like "Out of coverage area", "Called party is busy on other call", "Receiver is on leave" or simply the "Receiver is not interested in taking the calls".








▷ With Ziffy, you will get an intelligent IVR system, which makes your call flow more efficient and your team more productive. Many of the tasks can be automated or distributed depending upon the user's input.

For example, when a caller presses 1 the call will be forwarded to Sales, when pressed 2 the call will be transferred to Support. Also, in every option call can be forwarded to multiple users at a time or can be forwarded depending upon the availability of the agent.


▷ It can also be configured to automatically create support ticket numbers or fetch data from a CRM and announce to the caller depending upon the caller's number.

All the calls are logged automatically, system can check the availability of the agents and forward the calls based on that, send alerts on missed calls or even announce a "Working hours over" message over the call.

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